on the MyBook backup drive. I have absolutely everything else but for the last 4 photos of Owen and I posted them here, so they are easily replaced. In desperation, I emailed the company and although they have no obligation whatsoever to do anything, they are overnighting me a new disk. Overnighting. What a totally amazong company. They had no reason to do this except that they are awesome. Kudos, Thomson Reuters! My dissertation will now be saved and I don't have to spring for $99 replacement upgrade.
Monday, July 28, 2008
Awesome Customer Service
In the rebuild of my laptop, I, the Queen of Backups, neglected to save my copy of Endnote X1 on the MyBook backup drive. I have absolutely everything else but for the last 4 photos of Owen and I posted them here, so they are easily replaced. In desperation, I emailed the company and although they have no obligation whatsoever to do anything, they are overnighting me a new disk. Overnighting. What a totally amazong company. They had no reason to do this except that they are awesome. Kudos, Thomson Reuters! My dissertation will now be saved and I don't have to spring for $99 replacement upgrade.
on the MyBook backup drive. I have absolutely everything else but for the last 4 photos of Owen and I posted them here, so they are easily replaced. In desperation, I emailed the company and although they have no obligation whatsoever to do anything, they are overnighting me a new disk. Overnighting. What a totally amazong company. They had no reason to do this except that they are awesome. Kudos, Thomson Reuters! My dissertation will now be saved and I don't have to spring for $99 replacement upgrade.
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